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Revolutionizing Customer Engagement with AI Chatbots

From:Nexdata Date: 2023-09-19

Company A, a leader in cloud communications, offers customer communication tools across various channels, including SMS, email, voice, WhatsApp Business, Messenger, and more. They empower businesses to communicate efficiently with customers.


One of their key products, Answers, is an AI chatbot platform enabling businesses to create chatbots on channels like WhatsApp, SMS, Messenger, and others. These chatbots reduce customer service costs, provide 24/7 support, and enhance customer satisfaction.


Customers prefer fast and convenient interactions through chat apps like WhatsApp. Answers serves as the front line in resolving customer issues, seamlessly connecting to human agents when needed.


The Challenge:


Company A needed vast, high-quality data for chatbot training but faced challenges in obtaining it quickly. They aimed to train chatbots to understand diverse customer intents in multiple languages and dialects.


The Solution:


Company A partnered with Nexdata, focusing on languages like English, Spanish, and Hindi. Nexdata sourced relevant utterances for specific intents, ensuring language proficiency, uniqueness, and quality through rigorous checks.


The Results:


Partnering with Nexdata accelerated data acquisition, reduced time to deployment, and provided top-quality datasets for training chatbots. The support from Nexdata's Managed Services Team ensured efficient collaboration and met tight deadlines.


Join us in revolutionizing customer communications with AI chatbots!